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Contact Us
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General Inquiries/Service Requests:
- 888.313.6862
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contactcenter@oncor.com
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(Mon.-Fri., 8 a.m.-6 p.m. Central Time)
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For Outages
- 888.313.4747
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(24/7)
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Service Assistance
-
Contact Us
-
General Inquiries/Service Requests:
- 888.313.6862
-
contactcenter@oncor.com
-
(Mon.-Fri., 8 a.m.-6 p.m. Central Time)
-
For Outages
- 888.313.4747
-
(24/7)
-
Service Assistance
RESIDENTIAL SERVICE PROVIDER PROGRAMS
Our residential service provider programs provide incentives to service providers who install eligible energy efficiency improvements at a customer site within the Oncor service territory. Eligible energy efficiency service providers include:
The Low-Income Weatherization Standard Offer Program (LIW SOP) is designed to help improve energy efficiency in the homes of Oncor residential customers... Learn more.
This includes any entity that installs eligible solar photovoltaic systems at a customer site with residential or commercial electricity distribution from Oncor. Learn more.
What are the incentives for service providers?
Independent companies called service providers participate in these programs. These Service Providers offer various energy-efficiency services based on their expertise. These Service Providers are not obligated to offer their services for no cost or offer all the energy efficient measures listed.
Incentive payments from Oncor are paid directly to these Service Providers who pass on the incentive to the customer to help pay for some or all of the energy efficiency improvement. The amount the customer could possibly pay should be discussed with the Service Provider prior to any work being started and/or completed.
Residential service provider program incentives are subject to change yearly.
I’m Ready To Sign Up
We look forward to a long-term partnership with you and your company. Follow these simple steps to start the sign up process:
STEP ONE
Read and complete our Agreement and provide your company information including tax ID number. Oncor will review the agreement for approval and provide you with a username and password.
STEP TWO
Log into the Energy Efficiency Program Manager (EEPM) and complete the service provider profile.
STEP THREE
Request applications for the program you’re interested in through the help desk at 1-866-258-1874 or e-mail at eepmsupport@oncor.com
As part of the profile, you will need the following*:
- A commitment to fulfilling the program’s objectives and competency in completing the proposed project
- A description of your service provider firm, including relevant experience, areas of expertise and business references
- Proof of applicable insurance, licenses and permits in your company’s name
- Evidence of good credit rating
* Certain programs may require additional information or certifications. For full list of requirements, check your selected program’s manual.
Questions?
Contact the Energy Efficiency Program Management (EEPM) Help Desk from 8 A.M. to 5 P.M. on weekdays:
By e-mail at eepmsupport@oncor.com
By phone at 1-866-258-1874
FOLLOW ONCOR
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