Thank you for partnering with Oncor to serve more than 13 million Texans. Find information to help you succeed here.
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OUTAGES
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Call888.313.4747
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(Available 24 hours a day/7 days a week)
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CONTACT US
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General Inquiries/Service Requests:
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Call888.313.6862
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E-mailcontactcenter@oncor.com
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(Monday-Friday, 8 a.m.-6 p.m. Central Time)
- New Construction Assistance
-
OUTAGES
-
Call888.313.4747
-
(Available 24 hours a day/7 days a week)
-
CONTACT US
-
General Inquiries/Service Requests:
-
Call888.313.6862
-
E-mailcontactcenter@oncor.com
-
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
- New Construction Assistance
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- FOR HOME
- SERVICE ASSISTANCE
- Electric Service Changes
- Start New Electric Service
Visit powertochoose.org - New Construction: Submit A Request
- Existing Project Status: Get An Update
- METERS
- Check My Meter Usage
Visit smartmetertexaas.com - Disconnect or Reconnect a Meter Temporarily
- What is My ESI ID?
- Check My Meter Usage
- ENERGY
SAVINGS
- SAFETY
- FAQs
- SERVICE ASSISTANCE
- FOR BUSINESS
- SERVICE ASSISTANCE
- METERS
- Check My Meter Usage
Visit smartmetertexas.com - Disconnect or Reconnect a Meter Temporarily
- What is My ESI ID?
- Check My Meter Usage
- PORTALS
- SERVICE ASSISTANCE
- CONSTRUCTION & DEVELOPMENT
- PARTNERS
- SMART ENERGY
- INVESTOR RELATIONS
- ABOUT US
- FOR HOME
Residential Customers
Manage your electric bill, get help with your energy service, and access information about our education and safety programs.
- FOR BUSINESS
- Construction
& Development
Construction & Development
Learn how Oncor helps the builders and developers who play a vital role in our state’s economy.
- PARTNERS
Partners
Learn how Oncor partners with a variety of trusted retail electric providers, suppliers, energy-efficiency contractors, tree-pruning contractors, and more to ensure our customers receive exceptional service.
Retail Electric Providers (REP)Register or Login Competitive Retailer Information Portal (CRIP) Portal
Register or Login to Aggregators, Brokers, Consultants (ABC) Portal
- SMART ENERGY
Smart Energy
Every day, we’re on a path to progress—using the latest tools and methodologies to better serve the people of Texas.
Electric VehiclesLearn about our ongoing commitment to innovative solutions and services that benefit millions of Texans.
Renewables, Solar & MoreOncor works cooperatively with customers to ensure a safe and reliable interconnection of renewable energy sources to our system.
Energy EfficiencyFind information on a variety of energy efficiency and renewable energy incentive programs offered by Oncor.
- INVESTOR RELATIONS
Investor Information
Filings, financial news, and information relating to corporate governance and sustainability.
- ABOUT US
ABOUT US
From our founding in 1912 to our role as a 21st century energy innovator, the people who make up Oncor are advocates for reliable energy and great service.
RESOURCES FOR RETAIL ELECTRIC PROVIDERS
As the power delivery company in your retail area, Oncor provides easy
access to information and resources you need to serve your customers.
Log In Portals
Aggregator, Broker and Consultant Historical Usage Portal (ABC)
Competitive Retailer Information Portal (CRIP)
Working collaboratively with competitive retailers is a priority at Oncor. Use this convenient portal to access the information and resources you need 24/7.
Business Operations
Oncor has been proudly serving Texas for more than a century. Here are important dates, numbers, hours, and codes to keep you in the know.
Oncor business hours are Monday - Friday, 8 a.m. to 5 p.m. (CST).
2023 Business Holidays
New Year's Day (Observed) – Monday, January 2
Martin Luther King Jr. Day – Monday, January 16
Good Friday – Friday, April 7
Memorial Day – Monday, May 29
Independence Day – Tuesday, July 4
Labor Day – Monday, September 4
Thanksgiving – Thursday, November 23
Friday after Thanksgiving – Friday, November 24
Christmas Eve Day (Observed) – Friday, December 22
Christmas Day – Monday, December 25
2022 Business Holidays
New Year’s Day – Saturday, January 1
Martin Luther King Jr. Day – Monday, January 17
Good Friday – Friday, April 15
Memorial Day – Monday, May 30
Independence Day – Monday, July 4
Labor Day – Monday, September 5
Thanksgiving – Thursday, November 24
Friday after Thanksgiving – Friday, November 25
Christmas Eve Day (Observed) – Friday, December 23
Christmas Eve Day – Saturday, December 24
Christmas Day (Observed) – Monday, December 26
- Filename
- RATE CODES.pdf
- Size
- 24 KB
- Format
- application/pdf
- Filename
- RATE CODES.pdf
- Size
- 24 KB
- Format
- application/pdf
- Filename
- All Zip Codes.pdf
- Size
- 36 KB
- Format
- application/pdf
- Filename
- All Zip plus 4.pdf
- Size
- 6 MB
- Format
- application/pdf
Meter Reading Schedules
Find comprehensive information about Oncor's meter reading schedules conveniently organized by month, date, day, and billing cycle.
- Filename
- RATE CODES.pdf
- Size
- 24 KB
- Format
- application/pdf
Cycle Calendar
REP Training
To help ensure our working relationships with retail electric providers is productive and mutually beneficial, Oncor offers training specifically designed to help REPs navigate Oncor’s processes and procedures.
REP RESOURCES
- Filename
- Delivery Service Agreement- Word Version.docx
- Size
- 40 KB
- Format
- application/vnd.openxmlformats-officedocument.wordprocessingml.document
- Filename
- Electric Demand Verification.pdf
- Size
- 37 KB
- Format
- application/pdf
- Filename
- Emergency Reconnect Request Template.xlsx
- Size
- 25 KB
- Format
- application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
- Filename
- Move In Safety Net Template.xlsx
- Size
- 21 KB
- Format
- application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
- Filename
- Load Shed Information incl span.pdf
- Size
- 565 KB
- Format
- application/pdf
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