(Last Updated: October 27, 2020)
Registration may be required to access and/or use some portions of the Website, the Oncor Apps, the Content of the Website and of the Oncor Apps and/or to receive certain Services via the Website or the Oncor Apps. To the extent it is necessary that you register with the Website or an Oncor App (“Registration”), you agree to ensure that the Information, including, without limitation, your name, address, telephone (landline and mobile device), and e-mail address, in your Registration is always current, complete and accurate. You are solely responsible for maintaining and updating the Information in your Registration information.
In some situations, we may also collect Personally Identifiable Information and other Information about you through other means, directly or indirectly. For example, if you access and/or use the Website, the Oncor Apps or any Services or Content via your Internet service provider or wireless carrier or through another third party, we may collect Information directly from you or through the third party. In each of these cases, we will apply this policy to any Personally Identifiable Information.
We may offer service delivery information and updates, account support, technical assistance and other services through various Oncor customer service points of contact by direct communication through the Website, the Oncor Apps, email, voice (landline and mobile), text messages, chat, or any other form or means of communication. Whenever you communicate with such customer service points of contact, you agree that your Information in your user account may be viewed, used and changed to provide assistance to you.
Most web browsers will allow you to erase cookies from your computer hard drive or, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions and device settings or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Website, the Oncor Apps, or the Content and/or the Services provided by or through the Website or Oncor Apps, may not function properly or in an optimal manner.
We may track your use of the Website and the Oncor Apps, including, without limitation, clicks from hyper-links, hits per certain measurement periods, duration of your visit, activities during your visit, unique device identifiers, mobile network information including phone number, API key (identifier for application), application version, model, manufacturer and OS version of device or hardware, locale, time zone, and network status, in order to improve the Content and Services and usability of the Website and Oncor Apps. The Website and Oncor Apps may automatically capture other information, such as, but not limited to, your domain name and Internet Protocol (“IP”) addresses, and compile aggregate data for analytical, statistical and/or diagnostic purposes, to improve our Content and Services and the usability and operation of the Website and the Oncor Apps. We also use IP addresses to help ensure the security of your interactions with the Website and the Oncor Apps. In some cases, the information collected may identify individual users in combination with previously provided Personally Identifiable Information, for purposes of our internal use.
Location-enabled Content or Services that you may access by or through the Website and/or the Oncor Apps, as well as certain third party functionality made available by us by or through the Website and/or the Oncor Apps, use various technologies to determine precise or approximate location data from your device. We collect and use location data to help tailor Content and Services to you and improve the usability of the Website and Oncor Apps. You may be able to manage the collection of your device’s location data through your device’s settings and by responding to notifications regarding the enablement of location-related services for your device. In some cases, the information collected may identify individual users in combination with previously provided Personally Identifiable Information, for purposes of our internal use.
If you are an Oncor employee or contractor engaged by Oncor who accesses and uses an Oncor App in the course and scope of your performance of electricity delivery and related services for and within Oncor’s electricity transmission and distribution system, with respect to the location-enabled Content, Services and, to the extent applicable, third party functionality available by and through such Oncor App, you understand that such Oncor App collects information about your device’s location to aid in the delivery of electricity and related services to Oncor’s customers, including by identifying your device’s location and proximity to work sites and logistical ability to respond to service calls, by providing you Content and Services tailored to your scope of work and by using such location data for analytic and diagnostic purposes.
We recognize the sensitivity of Personally Identifiable Information concerning children under the age of 13 and therefore provide this special notice. We are committed to complying with all applicable laws and regulations regarding children, including the Children's Online Privacy Protection Act (“COPPA”). The Website and the Oncor App are not directed at children under the age of 13, and except in limited circumstances allowed by COPPA, we will not knowingly collect, maintain, or disclose any Personally Identifiable Information from a child under the age of 13 without first obtaining consent from that child's parent or legal guardian.
We encourage parents and guardians to spend time online with their children to become familiar with the types of Content and Services available on our Website and the Internet generally. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her Personally Identifiable Information without your permission or consent, we will make reasonable efforts to remove the Information from our active list, at your request. To request the removal of your child's information, please contact us and be sure to include in your message the same User Name, Password and/or e-mail address that your child submitted.
You agree that we may, from time to time, use, disclose, and share with third parties aggregate, non-Personally Identifiable Information to show general demographic and preference information among users of the Website and the Oncor Apps.
We use Personally Identifiable Information about you to deliver Content and Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of products, Services or offers that may be of interest to you, and to improve and enhance the Website, the Oncor Apps and the Content and the Services. In order to operate the Website and the Oncor Apps or deliver the Content or Services, we may also share your Personally Identifiable Information with our service partners under protective conditions. If you provide us with Personally Identifiable Information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.
By providing to us by or through the Website and/or the Oncor Apps your contact information for a corresponding means of communication (which means of communication may include one or more of e-mail, voice (land line and mobile), text message, and/or any other means of communication), or by electing through the Website and/or in the Oncor Apps to receive notifications and communications from us via such other forms of communication, you agree that we may send communications about us, our services and programs, and your account as well as notifications, alerts, updates, and specific responses to your inquiries to you through such means of communication until you affirmatively opt-out of receiving such communications by notifying us in such manner and form as provided by us or alternatively, by notifying us by email sent to email@example.com. We will take commercially reasonable steps to discontinue such messages after receiving notice of your opt-out selection. However, if you choose to opt out of marketing messages, we reserve the right to continue to communication with you, including to contact you regarding our delivery of service and support to you, your inquiries of us, your account status and changes to your account, emergency situations, and any other matter that might affect our service to you. If you agree to communicate with us through telephone (land line and mobile) and/or any other mobile device, you also agree that we may send you communications to the identified telephone or mobile device number and/or contact, even if you change the carrier or service provider of you telephone or mobile communication services, until you affirmatively opt out as stated above.
If at any time you want to know exactly what personal Information we hold about you or wish to change personal Information that is inaccurate or out of date, please contact us and we will amend your record.
We will endeavor to take all steps deemed reasonable by us to protect your Personally Identifiable Information that we collect from unauthorized disclosure and to prevent potential security breaches in the Website, Oncor Apps, Content, Services, and customer databases. Whenever you give us sensitive or confidential Information via the Website or any of the Oncor Apps, we will take commercially reasonable steps to protect the Information. Your information is stored by us on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any Personally Identifiable Information held by us. However, no web site, Internet transmission, computer system, or wireless connection is completely secure. Consequently, we cannot guarantee and cannot give an absolute assurance that unauthorized access, hacking, data loss, or other breaches will never occur or that your Personally Identifiable Information will be secure at all times. WE ARE NOT RESPONSIBLE FOR EVENTS ARISING FROM SUCH UNAUTHORIZED ACCESS TO YOUR PERSONALLY IDENTIFIABLE INFORMATION; YOUR USE OF THE WEBSITE, ONCOR APPS, CONTENT AND SERVICES ARE AT YOUR OWN RISK.