HELP
OUTAGES AND WEATHER
Report Outage Check Status View Outage Map
OUTAGES Report Outage Check Status View Outage Map
 
commercial metering hero image

ADVANCED METERING SERVICE

SMART METERS ARE TRANSFORMING ELECTRIC SERVICE

As part of Oncor's commitment to make energy delivery smarter, greener, more efficient, and more reliable, we invest in technology to meet the needs of a changing world.


Advanced meters—also called smart meters—record electric consumption in 15-minute intervals. They also allow consumers to monitor their electricity usage in real time, empowering them to rethink their energy use and save money. At the same time, advanced meters also act as a sensor, providing information around the reliability of the distribution system, helping Oncor provide more reliable service and, in many cases, identify and resolve problems before a service disruption occurs. The meters also provide electric providers with a platform for developing innovative rate plans that offer customers more options.

check meter usage inset image

CHECK MY METER USAGE

For current usage information, visit smartmetertexas.com.

meter tampering inset image

METER TAMPERING

Electric meter tampering is illegal and dangerous. Breaking a meter seal, removing a meter, and any other attempt at diverting power can be seen as tampering. To report tampering, call 888.313.6862.

adv metering ESG inset image

ELECTRIC SERVICE GUIDELINES

Read our Electric Service Guidelines booklet before beginning any construction project. It outlines important requirements and procedures regarding the installation of electrical equipment and connection to the power grid.

HOW TO PERFORM A VISUAL METER CHECK

Here are a few steps and safety measures to perform a quick visual meter check that can help expedite the restoration process when an outage occurs.

STEP 1: CHECK POWER SOURCES

  • Check your breaker panel for any breaker that may have tripped off.

  • Check for visible electrical damage to your meter base. If you see any damage, call us.

  • Check your surroundings. If any conductors or wires are down, stay back. Call 911 immediately.

graphic of power sources to check during an outage

STEP 2: CHECK DISPLAY

If breakers are not tripped (power on), check the status of the display on your meter. It will help you determine the status of power in your home. If there is no display showing on the meter, your power may be out.

graphic meter face display image to check for outages

STEP 3: CONTACT ONCOR

If the power is still out, have the last seven digits of your ESI ID number (located on your electric bill) ready and contact us via text or phone.

Text and Call
meter accuracy icon

METER ACCURACY

Oncor uses advanced meters manufactured by Landis+Gyr, a leader in smart-grid technology that certifies meters to a higher standard of accuracy than required by market rules. In addition, Oncor operates according to rigorous accuracy criteria that are more stringent than industry standards. Our quality control initiatives require the manufacturer to test all meters to ensure compliance before shipment. Oncor also tests a number of meters prior to installation. Oncor also implements an in-service testing program to ensure that once meters are installed they remain accurate. Additionally, Oncor's Advanced Metering System continually monitors meters 24/7.

meter security icon

METER SECURITY

Working with security experts, Oncor ensures safe and secure service for our customers. Our advanced meters are fully encrypted in a manner comparable to the system used by banks to protect financial information. We take a proactive approach to data security, with a full-time security team that monitors and addresses possible issues. We also work closely with government experts to develop best practices regarding cyber security. As a Texas company, we are subject to Texas state laws and Public Utility Commission of Texas rules that prohibit utilities from providing information to any third party other than retail electric providers, the Electric Reliability Council of Texas or customer-authorized entities.

meter safety icon

METER SAFETY

The radio frequency (RF) signals emitted from smart meters are far lower than those emitted by common devices like mobile phones, baby monitors, and microwave ovens. Oncor strictly adheres to standards for RF advanced meter networks set by the Federal Communications Commission, the International Electrotechnical Commission, and the American National Standards Institute. No credible scientific studies link RF signals from advanced meters to adverse health risks, and the meter's location outside the home further diminishes the intensity of the meter's intermittent signal.

Oncor helps businesses manage their energy usage and streamline costs by providing consumption data to commercial customers.

COMMERCIAL METERING

Oncor works closely with retail electric providers, energy management service providers, and consumers to quickly obtain information and submit service requests through our secure meter portal.

FREQUENTLY ASKED QUESTIONS

Your presence should not be required.

Some work requires us to make updates to meters. This will not affect your usage or the information sent to your retailer for your electric bill.

Oncor representatives always carry company identification. Oncor employees wear company uniforms and drive vehicles with company markings. Authorized contractors performing work on behalf of Oncor also carry identification and display signage depicting the same.

 

FOLLOW ONCOR
DOWNLOAD
© 2019-2023 ONCOR ELECTRIC DELIVERY COMPANY LLC. ALL RIGHTS RESERVED.