Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines. For questions about pruning around power lines, call your retail electric provider.
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OUTAGES
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Call888.313.4747
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(Available 24 hours a day/7 days a week)
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CONTACT US
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General Inquiries/Service Requests:
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Call888.313.6862
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E-mailcontactcenter@oncor.com
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(Monday-Friday, 8 a.m.-6 p.m. Central Time)
- New Construction Assistance
-
OUTAGES
-
Call888.313.4747
-
(Available 24 hours a day/7 days a week)
-
CONTACT US
-
General Inquiries/Service Requests:
-
Call888.313.6862
-
E-mailcontactcenter@oncor.com
-
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
- New Construction Assistance
-
- FOR HOME
- SERVICE ASSISTANCE
- Electric Service Changes
- Start New Electric Service
Visit powertochoose.org - New Construction: Submit A Request
- Existing Project Status: Get An Update
- METERS
- Check My Meter Usage
Visit smartmetertexaas.com - Disconnect or Reconnect a Meter Temporarily
- What is My ESI ID?
- Check My Meter Usage
- ENERGY
SAVINGS
- SAFETY
- FAQs
- SERVICE ASSISTANCE
- FOR BUSINESS
- SERVICE ASSISTANCE
- METERS
- Check My Meter Usage
Visit smartmetertexas.com - Disconnect or Reconnect a Meter Temporarily
- What is My ESI ID?
- Check My Meter Usage
- PORTALS
- SERVICE ASSISTANCE
- CONSTRUCTION & DEVELOPMENT
- PARTNERS
- SMART ENERGY
- INVESTOR RELATIONS
- ABOUT US
- FOR HOME
Residential Customers
Manage your electric bill, get help with your energy service, and access information about our education and safety programs.
- FOR BUSINESS
- Construction
& Development
Construction & Development
Learn how Oncor helps the builders and developers who play a vital role in our state’s economy.
- PARTNERS
Partners
Learn how Oncor partners with a variety of trusted retail electric providers, suppliers, energy-efficiency contractors, tree-pruning contractors, and more to ensure our customers receive exceptional service.
Retail Electric Providers (REP)Register or Login Competitive Retailer Information Portal (CRIP) Portal
Register or Login to Aggregators, Brokers, Consultants (ABC) Portal
- SMART ENERGY
Smart Energy
Every day, we’re on a path to progress—using the latest tools and methodologies to better serve the people of Texas.
Electric VehiclesLearn about our ongoing commitment to innovative solutions and services that benefit millions of Texans.
Renewables, Solar & MoreOncor works cooperatively with customers to ensure a safe and reliable interconnection of renewable energy sources to our system.
Energy EfficiencyFind information on a variety of energy efficiency and renewable energy incentive programs offered by Oncor.
- INVESTOR RELATIONS
Investor Information
Filings, financial news, and information relating to corporate governance and sustainability.
- ABOUT US
ABOUT US
From our founding in 1912 to our role as a 21st century energy innovator, the people who make up Oncor are advocates for reliable energy and great service.
GET IN TOUCH WITH ONCOR
As the largest energy provider in Texas serving more than 13 million customers, we take our commitment to you seriously. Count on Oncor for friendly, responsive customer service.
General Inquiries/Service Requests
888.313.6862
contactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
For Outages
888.313.4747
(Available 24 hours a day/7 days a week)
REPORT AN OUTAGE
SERVICE ASSISTANCE
RESIDENTS
BUSINESSES
BUILDERS AND DEVELOPERS
SAFETY
CALL BEFORE YOU DIG
Digging any hole 16 inches or deeper can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.
DANGERS OF METER TAMPERING
When individuals try to bypass an electric meter, they not only break the law; they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862.
OTHER INQUIRIES
Corporate Office, Dallas
For corporate matters only
214.486.2000
(Monday-Friday, 8 a.m.-5 p.m. Central Time)
Billing
For billing, credit, or information about disconnection due to lack of payment, contact your retail electric provider.
Consumption and Usage
For consumption or usage inquiries, contact Oncor Service Request
888.313.6862
To provide usage history to a third party, please submit a Letter of Authorization form.
Media Inquiries
For media outlets and journalists
877.426.1616
(Available 24 hours a day/7 days a week)
Careers
Want to be part of our team? Oncor offers a variety of job opportunities with great pay and benefits. We’re changing the way utilities work, focusing on innovation, asset ownership, operations, and management within the energy industry.
For questions, email recruiting@oncor.com.
CONTACT FORMS
ECONOMIC DEVELOPMENT
We’d love to talk to you about business and community development opportunities within Oncor’s expansive Texas service area.
REP RELATIONS
The Oncor team includes Retail Electric Provider (REP) relations managers who serve as the primary contacts for communications with retail providers.
SOLAR AND RENEWABLES
Oncor is committed to alternative energy sources, including solar power and energy generated from renewable sources.
TRANSMISSION
Sufficient transmission capacity is essential for reliable electric service. The Electric Reliability Council of Texas (ERCOT) and Oncor work together to regularly review transmission capacity to ensure the economic delivery of service.
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