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OUTAGES
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Call888.313.4747
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(Available 24 hours a day/7 days a week)
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CONTACT US
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General Inquiries/Service Requests:
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Call888.313.6862
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E-mailcontactcenter@oncor.com
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(Monday-Friday, 8 a.m.-6 p.m. Central Time)
- New Construction Assistance
-
OUTAGES
-
Call888.313.4747
-
(Available 24 hours a day/7 days a week)
-
CONTACT US
-
General Inquiries/Service Requests:
-
Call888.313.6862
-
E-mailcontactcenter@oncor.com
-
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
- New Construction Assistance
-
- FOR HOME
- SERVICE ASSISTANCE
- Electric Service Changes
- Start New Electric Service
Visit powertochoose.org - New Construction: Submit A Request
- Existing Project Status: Get An Update
- METERS
- Check My Meter Usage
Visit smartmetertexaas.com - Disconnect or Reconnect a Meter Temporarily
- What is My ESI ID?
- Check My Meter Usage
- ENERGY
SAVINGS
- SAFETY
- FAQs
- SERVICE ASSISTANCE
- FOR BUSINESS
- SERVICE ASSISTANCE
- METERS
- Check My Meter Usage
Visit smartmetertexas.com - Disconnect or Reconnect a Meter Temporarily
- What is My ESI ID?
- Check My Meter Usage
- PORTALS
- SERVICE ASSISTANCE
- CONSTRUCTION & DEVELOPMENT
- PARTNERS
- SMART ENERGY
- INVESTOR RELATIONS
- ABOUT US
- FOR HOME
Residential Customers
Manage your electric bill, get help with your energy service, and access information about our education and safety programs.
- FOR BUSINESS
- Construction
& Development
Construction & Development
Learn how Oncor helps the builders and developers who play a vital role in our state’s economy.
- PARTNERS
Partners
Learn how Oncor partners with a variety of trusted retail electric providers, suppliers, energy-efficiency contractors, tree-pruning contractors, and more to ensure our customers receive exceptional service.
Retail Electric Providers (REP)Register or Login Competitive Retailer Information Portal (CRIP) Portal
Register or Login to Aggregators, Brokers, Consultants (ABC) Portal
- SMART ENERGY
Smart Energy
Every day, we’re on a path to progress—using the latest tools and methodologies to better serve the people of Texas.
Electric VehiclesLearn about our ongoing commitment to innovative solutions and services that benefit millions of Texans.
Renewables, Solar & MoreOncor works cooperatively with customers to ensure a safe and reliable interconnection of renewable energy sources to our system.
Energy EfficiencyFind information on a variety of energy efficiency and renewable energy incentive programs offered by Oncor.
- INVESTOR RELATIONS
Investor Information
Filings, financial news, and information relating to corporate governance and sustainability.
- ABOUT US
ABOUT US
From our founding in 1912 to our role as a 21st century energy innovator, the people who make up Oncor are advocates for reliable energy and great service.
CONSTRUCTING NEW SUCCESS
You may be adding a new addition to your family home or overseeing the multi-million-dollar construction of a Fortune 500 company's new global headquarters. Regardless of the size or scope of your new construction project, Oncor offers tools and support to deliver the electric service you need for your project.
Single Family Residential/Small Non-Residential
Residence/House
Mobile Home
Add-On to Home
Other Structures
Commercial & Industrial
Businesses
Manufacturers
Retail Facilities
Restaurants
Gas Stations
Oil and Gas Wells
Looking to make a Construction Payment?
BUILDER AND DEVELOPER RESOURCES
- Filename
- ApprovedMeterPackList.pdf
- Size
- 132 KB
- Format
- application/pdf
- Filename
- Transocket Checklist.pdf
- Size
- 106 KB
- Format
- application/pdf
- Filename
- Electric Service Guidelines 2021.pdf
- Size
- 1 MB
- Format
- application/pdf
- Filename
- ImpedanceRequest 2019-07-19.pdf
- Size
- 2 MB
- Format
- application/pdf
- Filename
- Customer Requirements – Petroleum Industry Customers.pdf
- Size
- 458 KB
- Format
- application/pdf
- Filename
- Customer Requirements - Commercial Industrial.pdf
- Size
- 306 KB
- Format
- application/pdf
- Filename
- Customer Requirements - Single Residential.pdf
- Size
- 329 KB
- Format
- application/pdf
- Filename
- Customer Requirements - MultiFamily.pdf
- Size
- 314 KB
- Format
- application/pdf
- Filename
- Customer Requirements - Residential Subdivision.pdf
- Size
- 281 KB
- Format
- application/pdf
- Filename
- Customer Requirements – Petroleum Industry Customers.pdf
- Size
- 458 KB
- Format
- application/pdf
- Filename
- General Information - Single and Three Phase Non Residential Project.pdf
- Size
- 1 MB
- Format
- application/pdf
- Filename
- Petroleum Industry Common Use Pole Request Form.pdf
- Size
- 106 KB
- Format
- application/pdf
- Filename
- Meter Base Replacement Guidelines.pdf
- Size
- 68 KB
- Format
- application/pdf
- Filename
- PME - SME Information.pdf
- Size
- 730 KB
- Format
- application/pdf
- Filename
- SME - Subtract - Application Guideline Drawing.pdf
- Size
- 69 KB
- Format
- application/pdf
- Filename
- Subtract Meter Base Specs - Stock No 301391.pdf
- Size
- 104 KB
- Format
- application/pdf
- Filename
- Subtract Meter Guidelines.pdf
- Size
- 72 KB
- Format
- application/pdf
- Filename
- Subtract Meter Procedure Outline.pdf
- Size
- 71 KB
- Format
- application/pdf
- Filename
- Subtract Metering Agreement.docx
- Size
- 51 KB
- Format
- application/vnd.openxmlformats-officedocument.wordprocessingml.document
- Filename
- ImpedanceRequest 2019-07-19.pdf
- Size
- 2 MB
- Format
- application/pdf
- Filename
- Oncor Small Cell New Request.pdf
- Size
- 107 KB
- Format
- application/pdf
- Filename
- Texas Health and Safety Code.pdf
- Size
- 46 KB
- Format
- application/pdf
- Filename
- Landowner Bill of Rights.pdf
- Size
- 15 KB
- Format
- application/pdf
Attention Oncor Contractors: The overhead and underground construction manuals and a "Joint Use Contacts" file are available here. Access to these files is restricted to Oncor designated contractors and requires a username and password.
CONSTRUCTION SAFETY
It doesn't matter if your construction project is a one-man DIY or requires a crew of hundreds, take precautions to protect yourself, your work crews, and your investment by taking a few simple steps when working near power lines and electric equipment.
TREE PRUNING
Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines.
CALL BEFORE YOU DIG
While landscaping enhances properties and creates valuable curb appeal, it can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.
METER TAMPERING
When individuals try to bypass an electric meter, they not only break the law, they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862
FREQUENTLY ASKED QUESTIONS
There are 3 easy ways to request underground service:
1. Submit a request using the Oncor New Construction Form on Oncor.com.
2. Call the Oncor New Construction Department at 888-222-8045
Hours of Operation: Mon-Fri 7am - 7pm & Sat 8am - 12pm
3. For multiple locations, please submit all of the information via the Builder Request Email Form and send to c3ncmc@oncor.com.
The request can be made:
1. After the main Oncor infrastructure to your subdivision or location is completed and energized.
2. Before you install driveways, sidewalks, paved parking lots, retaining/concrete walls, sprinkler systems, etc.
If the location has or plans to have an obstruction that could be in the path of the underground, Oncor will require the customer to provide and install the raceway for the service to Oncor specifications.
3. When your location is almost complete (no more digging planned).
Please review the Electric Service Guidelines for requirements.
Oncor will take several actions to start the process of installing your underground service, including sending a crew to perform the work, targeted within 10 business days.
Weather conditions and storms can impact this timeframe and the resources needed to complete this request.
The 10 business day timeframe also assumes that the site is ready for underground, the meter location is marked/addressed, and the pathway is free of obstruction. Any issues with site readiness will likely result in the order being canceled and require the process to start all over again.
FOLLOW ONCOR
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