Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area and be sure it has plenty of room to grow without creeping into power lines.
Call888.313.4747
(Available 24 hours a day/7 days a week)
General Inquiries/Service Requests:
Call888.313.6862
E-mailcontactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
Call888.313.4747
(Available 24 hours a day/7 days a week)
General Inquiries/Service Requests:
Call888.313.6862
E-mailcontactcenter@oncor.com
(Monday-Friday, 8 a.m.-6 p.m. Central Time)
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Ensuring the next generation reaches its full potential means doing our part to help keep young people safe today. With countless moms, dads, grandparents, aunts and uncles among our ranks, Oncor is leading the way in educating kids about safety around power lines and equipment. Our passion sparked Super Safe Kids, a lively roadshow and digital experience that is engaging students at schools across Texas—and, just as importantly, keeping them out of harm’s way.
Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area and be sure it has plenty of room to grow without creeping into power lines.
Conserving energy makes Texas stronger. It’s also a great way to manage your electric bill. From turning off lights to keeping air filters clean, these smart tips can really help.
Thinking about switching from a gas-powered to electric vehicle? Explore the benefits offered by electric cars and business fleets.
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Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.
Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the My Oncor Alerts program. You can also call us at 888.313.4747.
Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider (REP) based on rates, plans and customer benefits that work for you. Visit the Power to Choose website at powertochoose.org to compare offers and select the electric plan that fits your needs.
You can easily report a streetlight outage online by visiting oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to contactcenter@oncor.com.
If you are emailing us, please provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.
You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).
To register for My Oncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about My Oncor Alerts here.